Terms and Conditions

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1. Overview

These Terms and Conditions (“Terms”) govern your access to and use of the Kópa Haiku website, including any purchases made through our online store. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, you should not use this website or purchase our products. 

2. Eligibility and Website Use

By using this website, you confirm that you are at least the age of majority in your jurisdiction or are accessing the website under the supervision of a parent or legal guardian.

You agree not to use this website for any unlawful purpose or in any way that may damage, disable, or impair its functionality. We reserve the right to restrict or terminate access to the website if we reasonably believe that these Terms have been violated.

3. Products and Information

Kópa Haiku provides skincare products designed to support general skin and scalp care, including formulations intended for cosmetic and wellness purposes.

All product descriptions, content, and information provided on this website are for general informational purposes only. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Individual results may vary depending on skin type and other personal factors.

Nothing on this website constitutes medical advice, and users should consult a qualified healthcare professional regarding any skin or health concerns.

4. Orders and Acceptance

When you place an order through our website, you are making an offer to purchase our products. All orders are subject to acceptance by Kópa Haiku, and we reserve the right to refuse or cancel any order at our sole discretion, including but not limited to cases of suspected fraud, unauthorized transactions, pricing errors, or product availability issues.

An order confirmation email does not constitute final acceptance of your order. A contract is formed only when your order has been processed and dispatched.

5. Pricing and Payment

All prices are displayed in the applicable currency and are subject to change without notice. We reserve the right to modify pricing at any time prior to order confirmation.

Payment must be received in full before orders are processed. We accept payment methods displayed at checkout, which may include third-party payment providers. By submitting payment information, you represent and warrant that you are authorized to use the selected payment method.

6. Shipping and Delivery

Shipping times provided on our website are estimates only and are not guaranteed. Delivery times may vary depending on location, carrier performance, customs processing, and external factors beyond our control.

Kópa Haiku is not responsible for delays caused by shipping carriers or customs authorities. Once an order has been dispatched, responsibility for delivery transfers to the shipping carrier.

7. Returns and Refunds

Returns and refunds are governed by our separate Refund Policy. Please review that policy carefully before making a purchase.

We reserve the right to refuse returns that do not meet the conditions outlined in our Refund Policy, including items that have been used, opened, or are not in their original condition unless otherwise required by applicable law.

8. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, product images, design elements, and branding, is the intellectual property of Kópa Haiku or its licensors.

You may not reproduce, distribute, modify, or exploit any content from this website without prior written consent. Unauthorized use of our intellectual property may result in legal action.

9. User Conduct

You agree not to use this website or its content for any unlawful, abusive, fraudulent, or harmful activity. Prohibited conduct includes, but is not limited to:

• Attempting to gain unauthorized access to the website or its systems
• Uploading malicious code or engaging in data scraping
• Using the website to transmit spam or unsolicited communications
• Engaging in activity that infringes upon the rights of others

We reserve the right to take appropriate action, including suspension or termination of access, if misuse is detected.

10. Disclaimer of Warranties 

All products and services are provided on an “as is” and “as available” basis. While we strive to ensure product quality and accuracy of information, we do not guarantee that the website will be uninterrupted, error-free, or fully secure at all times.

To the fullest extent permitted by law, Kópa Haiku disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

11. Limitation of Liability 

To the fullest extent permitted by applicable law, Kópa Haiku shall not be liable for any indirect, incidental, consequential, or punitive damages arising from the use of our website or products.

This includes, without limitation, any loss of profits, data, goodwill, or other intangible losses, even if we have been advised of the possibility of such damages.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence or any liability that cannot be excluded under applicable law.

12. Medical Disclaimer

Products offered by Kópa Haiku are intended for cosmetic and general skincare purposes only. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition. 

Users should seek professional medical advice before using any skincare product if they have existing health concerns or persistent skin conditions.

13. Privacy

Your submission of personal information through the website is governed by our Privacy Policy, which outlines how we collect, use, and protect your data.

14. Changes to Terms

We reserve the right to update, modify, or replace these Terms & Conditions at any time without prior notice. Continued use of the website following any changes constitutes acceptance of the updated Terms. 

15.Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the United Kingdom. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

16. Contact Information

For any questions regarding these Terms and Conditions, please contact us at:

service@kopahaiku.co.uk