Privacy Policy

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1. Overview

This Privacy Policy describes how Kópa Haiku (the “site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or use our website, or purchase products from us.

By accessing or using our website, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree, please do not use our website or services.

2. Information We Collect

We collect personal information that you provide directly to us, as well as information automatically collected when you interact with our website.

Information you provide:

• Name, email address, phone number
• Billing and shipping address
• Order and payment information
• Customer support messages

Information collected automatically:

When you visit our website, we may automatically collect certain information, including:

• IP address and device information
• Browser type and settings
• Pages viewed and time spent on site
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information to:

• Process and fulfill your orders
• Communicate with you regarding purchases, shipping, or support
• Improve our website, products, and customer experience
• Detect and prevent fraudulent transactions
• Comply with legal obligations

We may also use your information for marketing and advertising purposes, including email campaigns and targeted advertising, where permitted by applicable law.

4. Sharing Your Information

We do not sell your personal information.

However, we may share your information with trusted third parties only as necessary to operate our business, including:

• Payment processors (e.g., Shopify Payments, Stripe, PayPal)
• Shipping and fulfillment providers
• Analytics and marketing service providers
• Legal or regulatory authorities when required by law

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and understand customer behavior.

You may choose to disable cookies through your browser settings, but some features of the website may not function properly.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including order fulfillment, legal compliance, dispute resolution, and business operations.

7. Your Rights

Depending on your location, you may have rights regarding your personal data, including:

• The right to access your personal data
• The right to request correction or deletion
• The right to restrict or object to processing
• The right to data portability

To exercise these rights, please contact us using the information below.

8. Data Security

We implement reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third parties, and we encourage you to review their privacy policies.

10. Children's Privacy

Our website and products are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

12. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, you may contact us at:   

service@kopahaiku.co.uk