Return & Refund Policy

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1. Overview

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, items must be in the same condition that you received them: unused, unworn, with original packaging, and in a resellable condition. Proof of purchase is also required.

2. Return Process

To initiate a return, please contact us at:

service@kopahaiku.co.uk 

If your return request is approved, we will provide instructions on how and where to send your package. Items sent back without prior approval will not be accepted.

3. Return Eligibility

To qualify for a return:

• The item must be unused and in original condition
• All original packaging must be included
• The request must be made within 30 days of delivery

Certain items may be non-returnable, including:

• Sale or promotional items
• Gift cards
• Items marked as final sale

4. Damaged or Incorrect Items

Please inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and provide a suitable resolution.

We are committed to ensuring that customers receive products in proper condition and will assess such cases individually.

5. Exchanges

The fastest way to receive the desired item is to initiate a return for the original product and place a new order once the return is approved.

6. Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.

If approved, refunds will be issued to the original payment method or, where applicable, as a store credit or Gift Card.

Refund processing times may vary depending on your payment provider or financial institution. Please allow up to 10 business days for the refund to be processed after approval.

If more than 15 business days have passed since your return was approved, please contact us at   

service@kopahaiku.co.uk.

7. Gift Card Refunds

In certain cases, Kópa Haiku may offer refunds in the form of Gift Cards instead of returning funds to the original payment method.

This option may be provided for promotional orders, goodwill adjustments, or where supported by our internal refund policy. Any Gift Card issued will be delivered electronically to the email address associated with your order.

8. Shipping Costs for Returns

Return shipping costs may be the responsibility of the customer unless the item received was incorrect or defective.

If a return shipping label is provided by Kópa Haiku, it will be communicated during the return approval process.

9. Lost or Delayed Refunds

If you have not received your refund after the stated processing period, please first check with your bank or payment provider. If further assistance is required, contact us for support.

10. Contact Us

For any questions regarding returns or refunds, please contact:

service@kopahaiku.co.uk